FAQs

All you need to know about PLAYNOLA

 

How old do you have to be to participate?

In order to attend any of our leagues you must be at least 20 years old. Most social events require you to be at least 21 or older. 
 
What is the deadline to register for leagues?
The general deadline for our league registration is one week before the start of the league unless otherwise noted. We treat them all on a first come, first serve (paid) basis. We offer no preferential treatment. Whenever all of our allotted space fills up, is when we cut off registration. Some of our leagues fill quicker than others, so we always encourage people to register as quickly as possible. Just because there is space in the morning, doesn’t mean it won’t fill before the afternoon. There is a $10 late fee if you register less than 7 days before the start of the league. 
 
How do I register?
There are a few different ways to register. The quickest and easiest is to register through our secure website. Just go to the sport you are interested in and click on Signup. Then choose between a team or individual /free agent option. You can also mail in a registration payments payment to P.O. Box 741966, NOLA 70174.  We do not hold any spots or guarantee any spots until the full amount has been received by the deadlines. There is a $10 late fee if you register less than 7 days before the start of the league and an additional $10 fee if you pay at the field. 
 
What is the difference between team player and Individual/Free Agent?
Team Players are joining an existing team (created by a Team Captain). Free agents/individuals do not have a team but want to play in the league. Free agents are added to to teams that need additional players before start of the season or to what we call and Indy team. Captains can invite team members to join their team through the system using their email address.  
 
Is the website secure?
Yes. We use a third party for our registration. They are protected and secure by Verisign. If you have any questions, please call us at 504.708.4330
 
Can you hold a spot for me?
We do not hold any spots. The only way to get a confirmed spot in a league is to submit a roster and payment. You must pay your balances by the due date or you risk losing your spot.
 
Can my team request a team color for our uniforms?
Captains can request up to 3 choices during registration for our team color during reigstration. Selections are offered based on registrations and complete teams. We will try to honor all request but there are no guarantees.
 
Can you fit one more team in the league even though it says sold out?
Once a league is full, there is no way to just add another team to the schedule. Many of our leagues already account for a BYE week. We only have a certain amount of hours and weeks that we can play at the particular facility, and we base our capacity on that number. We do have a waiting list many times, but the only way to get off that list is if another team drops out.
 
What if I don't have my own team?
In most of our leagues we offer both team and individual registration. If you go to the sport of your choice and click on “upcoming leagues” .   You can register as a individual. If you sign up as an individual we will place you together with other individuals that sign up to form a team that way (or your friends if you give us their names during registration). If it says "N/A" it means we do not offer individual registration. 
 
How do I get on the same team as a friend of mine?
If you are signing up as an individual we can get you and your friend(s) on the same team depending on availability. If you register through our website there is a question on the registration form that allows you to invite friends to play. You can also use the Comments section to add your friends name.  Fill in your friend(s) name there.  You can also always call us at 504-708-4330 before we put the teams together (at least one week before the league starts) with request.
 
What can I do if I don't have my own team and you don't offer the level I want as an individual?
If we do not offer the level or league you want as an individual, please email us your request at play@playnola.com.  
 
What can we do if we have already paid and now have a sponsor check?
This is a pretty common occurrence. Many teams will register and pay for their league so that they don’t get shut out, while they wait for a bar or company check. Once we receive the check we will refund the person that paid for the league. We will mail them a refund check in about 8-10 business days.
 
When can I expect to hear about my team or schedule for the league I signed up for?
We typically send out all schedules via email and post them on the website about one week before the league starts. This is all dependent on registrations and when a league fills. Individuals can expect to hear a couple days before the league starts about their team and the players on their team. It usually takes longer to get the individual teams put together.
 
How long in the season?
Most of our leagues consist of a six or seven game regular season and playoffs. Some leagues are shorter, but will be specifically denoted in description. 
 
How long do we play for?
Most of our leagues games run for one hour. We list a window of time that each league runs for, and you will play one hour within that time frame (e.g. 6:30 pm game, 7:30 pm game, 8:30 pm game). Your game times will rotate each week throughout the season.
 
What if I don't have everyone of my teammates information?
In order to register, the minimum information we can take is the captain’s information. We consider the waiver form that everyone fills out at the league to be your final roster. Make sure everyone that is on your team fills out completely and signs the waiver form.
 
Why is there only a two-week schedule? When will we get the full season schedule?
For most of our leagues we start off by giving everyone a two-week schedule. This allows us to finalize all registrations until the second week. It also enables us to tweak the schedule if needed when issues arise. We always have the full season schedule available online and out at the league by the second week of the season.
 
When will we receive our t-shirts?
All of our participants get a league t-shirt that serves as your team 'uniform'.  We have small, medium, large and extra large shirts. We schedule pick up of shirts at designated time and location for each league. This is either in happy hour format or before start of play. Our staff will inform you when they are available for your pickup. Anyone on the team can pick them up at that time. If you register within 7 days of the league start date we cannot guarantee your size. You will receive the closest we have to your size (e.g. you ordered a small but my receive a medium)
 
What is the sponsor bar? What if we have our own sponsor?
For all of our leagues we try to promote a sponsor bar. This is a place for all teams to go and get drink or food specials at a great bar close to the facility. Oftentimes the winning team will receive a free pitcher. Many teams get their own sponsors. This is acceptable. It is a great way to help defray your cost for playing in the league. Each bar does it differently, but contact the bar and see what they are willing to offer to sponsor your team in our league.
 
Can we change our team name?
We can change a team’s name at any point in the season. Just call or email us the change and we will make the adjustment if you are having trouble completing online. 
 
Can we switch the league or level we are in?
We can switch you to another night/level/location if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we cannot switch teams, unless we get a team to switch with you.
 
What is your refund policy?
NO refunds will be issued for any requests made on or after the original start date (no matter what the circumstances). There is a $25 processing fee for refunds requested prior to the league start date. If a team cancels within a week of the start date there will be a $50 processing fee. This policy also includes anyone injured and unable to play during or prior to the original start date. There will be a $15 fee for any returned checks. The $3.00 registration is non-refundable even in circumstances where the league or event is canceled. If we do issue you a refund, we will either mail you a check, which usually takes at least 8-10 business days, or we will credit the credit card used immediately (minus any processing fees). 
 
Any games that are rained out will be added to the end of the season. We will make our best efforts to complete the season and have built in extra weeks for rain. If for any reason we cannot make up games (i.e. scheduling conflict, field availability) we do reserve the right to end the season. 
 
We we will notify you if any credits will be issued for games missed. Refunds, Credits, or championship discounts will only be honored for the season immediately following the season it was  issued (e.g. Fall credits can only used in Winter, Spring season only used in Summer).  
 
What happens of a league rains out? When do you make your decision to cancel?
If there is inclement weather or a potential for cancellation, we send an email out to all players as time permtis. We also post to Facebook and Twitter. We try to make a decision as early as possible, but oftentimes weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. We value our relationships with parks and fields we rent from so we will not jeopardize damaging a field. As we say 'its not the rain in the sky, it's the rain in the ground'. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the canceled game as we make every attempt to reschedule games.
 
Is there an upper age limit?
No. PLAYNOLA participants are those that enjoy a fun, active lifestyle. That is not dictated by age or profession. We welcome any and all!
 

How do I recycle my team shirt for $5 off?

EFFECTIVE FEB 1, 2015 we no longer offer discounts for team shirts recycled.