FAQs

All you need to know about PLAYNOLA

Leagues & Registation

 

How old do you have to be to participate?

Is there an upper age limit?

What is the deadline to register for leagues?

How do I register?

What if I don't have my own team?

How do I get on the same team as a friend of mine?

I registered as an “Individual” (free agent). Have I been placed on a team? What now?

Can you hold a spot for me?

Can you fit one more team in the league even though it says sold out?

Can we change our team name?

Can we switch the league or level we are in?

What can I do if I don't have my own team and you don't offer the level I want as an individual?

 

Payments & Refunds

 

Is the website secure?

My payment was unsuccessful. Help!

I was charged multiple times in error. Help!

My company is paying for my team or my team has a sponsor…how do we pay?

My team was not able to play all of its games due to weather/field conditions. Now what?

What is your refund policy?

 

Team Shirts

 

Can my team request a color for our shirts/uniforms?

When will we receive our t-shirts?

I didn’t get a team shirt. What should I do?

How do I recycle my team shirt for $5 off?

 

Schedules

 

How long in the season?

How long are games?

When can I expect to see my team’s schedule?

I see some teams on the schedule, but not my team. What’s up?

Only one week of the schedule has been posted. When will the other games be added?

My team was not able to play all of its games due to weather/field conditions. Now what?

What is the sponsor bar?

 

Weather

 

What is your policy regarding weather?

When will we be notified about potential cancelations about weather/field conditions?

What happens of a league rains out? When do you make your decision to cancel?

 


 

LEAGUES & REGISTRATION

 

How old do you have to be to participate?

Depending on the league, you must be at least 20 or 21 years old in order to participate.

 

Is there an upper age limit?

No. PLAYNOLA participants are those that enjoy a fun, active lifestyle. That is not dictated by age or profession. We welcome any and all!

 

What is the deadline to register for leagues?

The general deadline for our league registration is at least one week before the start of the league, unless otherwise noted. Some leagues will sell out before the league deadline and some will not. All league registration is based on a first come, first served (paid) bases. We do not offer preferential treatment. Please note that most leagues have a period of early bird discounts and late fees.

 

How do I register?

There are a few different ways to register. The quickest and easiest way to to register through our secure website. Just find the sport/night you want to play and click “Signup”. From there you can either start your own “Team” or register as an “Individual” (free agent) and we’ll find a team for you! If you are a company team and need to be invoiced as one payment, your captain can start the “Team” registration process and then e-mail us at play@playnola.com to receive that invoice. You may also stop by our office to register and pay in person. Please do not register and pay at the field.

 

What if I don't have my own team?

No problem! Most of our leagues accept registrations for “Individuals” (free agents). This is a great way to make new friends in New Orleans! After registering as an “Individual” we’ll look for a team to place you on. Once placed, you’ll be put in contact with the team’s captain and other players. In the event that we cannot find a team for you, we are happy to offer placement in another league, season, or even a refund.

 

How do I get on the same team as a friend of mine?

If you and a friend (or a small group) don’t have a team to play on but would like to all be placed together, you should all register as “Individuals.” During the registration process, you’ll be asked if there is anyone you’d like to play with. Enter your friends’ names in that box. You may also be able to invite them to play with you by entering their e-mail addresses. If you’ve already registered and need to be combined with a friend you can e-mail play@playnola.com and we’ll take care of it for you!

 

I registered as an “Individual” (free agent). Have I been placed on a team? What now?

Normally, once you’ve been placed on a team you’ll receive a confirmation e-mail from our office or your coordinator. Or, you can log-in to your PLAYNOLA account to see if your still listed as an Individual or have a team listed.

If you haven’t been placed yet, don’t worry, we’re still looking for a place for you! Often, placing Individuals takes a little time. However, if your league starts within seven days, please e-mail us at play@playnola.com to check-in about your status.

 

Can you hold a spot for me?

We do not hold any spots. The only way to get a confirmed spot in a league is to submit a roster and payment. You must pay your balances by the due date or you risk losing your spot.

 

Can you fit one more team in the league even though it says sold out?

Unfortunately, once a league is sold out there is no way to add additional teams. Each season schedule is planned to accommodate a certain number of weeks, game times, and teams so that we can provide as many games as possible in that amount of time whiele also reducing the need for bye weeks.

Once a league is full, there is no way to just add another team to the schedule. Many of our leagues already account for a BYE week. We only have a certain amount of hours and weeks that we can play at the particular facility, and we base our capacity on that number. We do have a waiting list many times, but the only way to get off that list is if another team drops out.

 

Can we change our team name?

Yep, that’s an easy one. If you’re the captain, you can actually log-in to your PLAYNOLA account and change it. Otherwise, just shoot us an email and we’ll take care of it for you!

 

Can we switch the league or level we are in?

We can switch you to another night/level/location if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we cannot switch teams, unless we get a team to switch with you.

 

What can I do if I don't have my own team and you don't offer the level I want as an individual?

If we do not offer the level or league you want as an individual, please email us your request at play@playnola.com.

 

PAYMENTS & REFUNDS

 

Is the website secure?

Yes. We use a third party for our registration. They are protected and secure by Verisign. If you have any questions, please call us at 504.708.4330

 

My payment was unsuccessful. Help!

Here are some reasons your payment may not have worked: 1) You entered the number incorrectly; 2) The billing address you entered did not match the one assigned to your credit card; 3) You are trying to use American Express or Discover, both of which are not supported in our system unfortunately. If you must use one of these cards, please email play@playnola.com and we’ll help you out.

 

I was charged multiple times in error. Help!

Most of the time, these duplicate charges weren’t actually successful and after a couple of business days will clear from your account. If, after a few days, these charges are still showing on your account, please email play@playnola.com and we’ll look into this for you.

 

My company is paying for my team or my team has a sponsor…how do we pay?

If your team is being paid for by your company or a sponsor, please e-mail play@playnola.com or give us a call at 504.708.4330 We will be happy to set up your team in the system and create an invoice for you. If you’ve already paid, don’t worry! Once we receive the company/sponsor’s check/payment we’ll refund the player(s) that paid for themselves. This normally takes a few business days to complete once the request has been made.

 

My team was not able to play all of its games due to weather/field conditions. Now what?

Games that are rained out will be rescheduled at the end of the season. We have built in extra weeks to account for rainouts and will make our best efforts to complete the season. Sometimes, this requires teams to play double-headers or play on a weekend, if possible. If for any reason we cannot make up games (i.e. scheduling conflict, field availability) we do reserve the right to end the season. At that time, players on teams who were unable to play all of their games will be issued a pro-rated credit for those missed games. These credits will be issued only once the season has been declared finished. If you registered and paid for the next season before you received a credit for unplayed games, that’s not a problem. Just let your league coordinator know and we’ll issue a refund for the pro-rated amount for that next season. Your league coordinator will provide more information about this process as necessary.

 

What is your refund policy?

Regardless of the circumstances, no refunds will be issued for any requests made on or after the original start date of a league. However, we are more than happy to offer you credit that can be applied to a future league of your choice.

If your league has not yet started and you are requesting a refund, please email us.

If the event that we are able to process a refund for you, the processing fee of $1.95 (as of Aug ’17) is non-refundable in all circumstances.

Once a refund (paid by credit card) is initiated it normally takes 2-3 business days to process completely back to you.

If you paid by cash or check, your refund will be a check mailed to the address you provided during registration.

 

TEAM SHIRTS

 

Can my team request a color for our shirts/uniforms?

Yes, during the registration process, captains have the option to request up to three color choices. Team shirts are assigned based on complete teams, returning teams, and quantity of colors selected. Often, many teams select the same colors for a particular season, but we attempt to honor as many requests as possible.

 

When will we receive our t-shirts?

If your team roster met the minimum requirement before the original shirt deadline (normally two weeks before your league start date) then you can expect to receive your shirts at your first game. Otherwise, a second order will be made (normally the following week) and your shirts will be available as soon as we get them. We only order shirts for complete teams, and players on those teams who have registered and paid.

If there is a delay in the arrival of your team shirts, your league’s coordinator will let you know what color to wear in the meantime. Often, teams can simply wear an opposite color of their opponent for that week or returning teams may wear their shirts from the previous season.

 

I didn’t get a team shirt. What should I do?

If you didn’t get a shirt, you should tell your coordinator at the field and/or email your league coordinator so we can look into it. However, here are some reasons why you may not have received a shirt: 1) you have not registered and paid; 2) you were added to the team roster after your team received shirts. If we haven’t done the second order yet, remind your coordinator you still need a shirt. If we’ve already done the second (and last order) ask your coordinator if we have any shirts in that color in stock; 3) we packed your shirt and delivered it, but another member of your team who isn’t registrered took it and they shouldn’t have.

 

How do I recycle my team shirt for $5 off?

EFFECTIVE FEB 1, 2015 we no longer offer discounts for team shirts recycled.

 

SCHEDULES

 

How long in the season?

Most of our leagues consist of a six- or seven-game regular season followed by at least one playoff or consolation game. Often, teams are offered additional post-season games depending on the league/location. If a league has a shorter season than described above it will be described as such on the league info page.

 

How long are games?

Most of our league games are allotted 60-70 minutes, depending on the league. In some cases, a game may be shorter if it has ended due to a mercy rule. However, in those situations, teams have the option to continue playing until their allotted time has finished. We strive to begin and end games as schedule. Please help us do that by arriving early/on-time to your games.

 

When can I expect to see my team’s schedule?

Our goal is to create the first week’s schedule no later than seven days before the start of the league. However, this is sometimes delayed because teams haven’t completed their rosters.

 

I see some teams on the schedule, but not my team. What’s up?

Within one week of your league beginning, team with complete rosters will start being added to the schedule. If your team is not yet listed on the schedule it means one of two things: 1) your team’s roster has not met the minimum requirement and your team has not secured a spot in this league or 2) your team may be complete but we don’t have an opponent for you. As soon as another team is complete, you’ll be added to the schedule together.

 

Only one week of the schedule has been posted. When will the other games be added?

For some leagues, we initially post the first week of the schedule. Once these games have been played, the remaining regular season schedule will be posted. This helps us get an idea for the teams in the league so that divisions can be evened out as much as possible and that newer teams aren’t getting more experienced opponents right off the bat.

 

My team was not able to play all of its games due to weather/field conditions. Now what?

Games that are rained out will be rescheduled at the end of the season. We have built in extra weeks to account for rainouts and will make our best efforts to complete the season. Sometimes, this requires teams to play double-headers or play on a weekend, if possible. If for any reason we cannot make up games (i.e. scheduling conflict, field availability) we do reserve the right to end the season. At that time, players on teams who were unable to play all of their games will be issued a pro-rated credit for those missed games. These credits will be issued only once the season has been declared finished. If you registered and paid for the next season before you received a credit for unplayed games, that’s not a problem. Just let your league coordinator know and we’ll issue a refund for the pro-rated amount for that next season. Your league coordinator will provide more information about this process as necessary.

 

What is the sponsor bar? 

Some leagues have dedicated sponsor bars where our players receive special discounts on food and/or drinks. In your league’s welcome email, as well as other correspondance from your league coordinator and PLAYNOLA, there will be more info about which bar to attend and what their specials are.

 

WEATHER

 

What is your policy regarding weather?

Some outdoor leagues, depending on the sport and/or facility will play in light rain. If lightning is present within six miles, games will be paused and players and staff should take shelter until it is safe to resume.

 

When will we be notified about potential cancelations about weather/field conditions?

We are always monitoring the weather. Because it is always our goal to play, we typically will not cancel before 4pm. This is to see if it is actually going to rain, or how much it’s going to rain, or if the fields will be playable in time for the affected leagues. Always assume games are ON unless you are informed otherwise. If games will be canceled, an e-mail and/or text message will be sent to all players and an update will be posted on the front of our website. We may also post to Facebook, Twitter, or Instagram.

 

What happens of a league rains out? When do you make your decision to cancel?

If there is inclement weather or a potential for cancellation, we send an email out to all players as time permtis. We also post to Facebook and Twitter. We try to make a decision as early as possible, but oftentimes weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. We value our relationships with parks and fields we rent from so we will not jeopardize damaging a field. As we say 'its not the rain in the sky, it's the rain in the ground'. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the canceled game as we make every attempt to reschedule games.